Source: Senior Housing News
Senior living communities can no longer just give great care to residents. Providers now must go above and beyond to make sure residents feel supported and are also having a great time, company leaders said at the annual Argentum Senior Living Executive Conference in Nashville last week.
Twenty years ago, if a service delivery failed, senior living residents wouldn’t necessarily move out. Today however, people will move out and go to another community in a heartbeat, Aaron D’Costa, chief operating officer of Florida-based Symerica Senior Living (formerly Symphony Senior Living) explained.